LobbyPMS, offers a 'software as a service' (SaaS) delivery model, which is a growing trend in the software industry.
When subscribing to LobbyPMS, you are not purchasing a traditional software license, as was previously the norm with software sales models. This means we will not send a contract to your company, nor any hardware or storage devices requiring installation to your local computer system (CD, DVD, USB, etc.). When using LobbyPMS your company will be subscribing to our special web based service, where you can access hotel management software hosted on a central network.
With that said, there are some frequently asked questions from our customers regarding the usage agreement of the service
1. Is it necessary to sign a contract to use the service?
To use LobbyPMS you do not have to sign any contract. By law we are required to provide customers with product usage terms and conditions. These are accessible online for convenience and easy readability. When you register your company and proceed with using the system, it is understood that these terms and conditions are accepted by both parties (the user and LobbyPMS).
2. What if I am asked by an authority or regulator to provide a product license for LobbyPMS?
If such an instance arises, you can explain that LobbyPMS does not sell licenses, and that your company subscription is for a web based software program hosted externally in a 'cloud server' as detailed in the terms and conditions. Additionally you can provide an invoice for you most recent subscription purchase.
3. Is my business information private and protected?
As required by law, the data protection policies of LobbyPMS are defined and stated in the product usage terms and conditions. With these policies in place, our company complies with legal requirements to keep your information protected.
4. How do I subscribe to the service?
Once you have decided to subscribe to LobbyPMS, one of our customer advisors will send you an online invoice with your preferred payment method. Once the payment has been completed we will contact you to schedule a online consultation via Skype, in order to perform the system configuration and training for you and your team This will be scheduled within a period no longer than 72 hours after your payment has been completed.
IMPORTANT: The service subscription payment is non refundable.